Higher Professional Diploma City & Guilds Level 4 & 5 Communication Technology

(Foundation Degree Level, Full/ Part Time)

Level QCF 4/5
Duration 2 Years
Mode: Full-Time (36 – 40 weeks per academic year)
Fees:

• UK Students: £ 2950 per annum.
• International Students: £4950 per academic year and registration or examination fees of the awarding body

Entry Requirement:

• 4 GCSEs with 2 GCE A Level
• B.TEC Level 4 Qualification or any associate diplomas in engineering or IT
• Overseas qualification Higher School leaving certificate (intermediate)
• Mature students over the age of 21 with no formal qualification but experience and another qualifications may be admitted at the digression of the admission tutor

This is a vocational based course where students be able to specialise on Communication Technology. The course focus is on face to face studies, independent learning, and practical knowledge and skills, involving choice of units and work placement and providing a pathway to final year degree course at Universities.

Level 4 units

1. Health and safety in ICT and Contact Centres
2. Develop personal and organisational effectiveness
3. Customer careInterpersonal and written communication
4. Investigating and defining requirements
5. Managing software development
6. Quality management of ICT products and services
7. Remote support for products or services
8. Security of ICT systems
9. Software development – design
10. Software installation and upgrade
11. System management
12. System operation
13. Technical advice and guidance
14. Technical fault diagnosis
15. Technical fault remedy selection
16. Testing ICT systems
17. User profile administration
18. Working with ICT hardware and equipment

Level 5 units

1. Health and safety in ICT and Contact Centres
2. Customer care
3. Managing software development
4. Quality management of ICT products and services
5. Remote support for products or services
6. Security of ICT systems
7. System management
8. Technical advice and guidance